Refund policy

Glass Flooring Systems Inc. (d/b/a "SkyFloor®") manufactures walkable glass deck panels and related parts to order. Because most of what we sell is cut, laminated, and framed to your specific project dimensions, our returns process works differently than a typical off-the-shelf retailer. Please read this policy before placing your order.

Custom and Made-to-Order Glass

SkyFloor® Modular Glass Deck Panels and replacement glass panels are manufactured to your specified size, texture, and configuration. Because these are custom, made-to-order goods, all glass panel orders are considered final sale once production begins and are not eligible for return or refund for reasons of buyer preference, measurement error, or change of mind.

In situations where a return is accepted, a restocking fee may apply. Glass Flooring Systems Inc. will confirm whether a restocking fee applies, and the amount, with you directly as part of the refund process.

Non-Returnable Items

The following items can never be returned once shipped, regardless of condition:

Cut or fabricated glass panels of any size
Opened or used silicone (including Dow Corning® 995 Structural Silicone)
Opened or used EPDM setting gaskets
Any product that has been installed or used outdoors

Freight Damage Claims

All shipments travel via FedEx Freight and are fully insured, and a signature is required at delivery. Because of this, damage claims are handled at the point of delivery, not after the fact:

Inspect every crate and panel before signing the delivery receipt (Bill of Lading).
If you see any visible damage to the crating or packaging, note it on the delivery receipt before signing, and do not accept the shipment if damage is severe.
Report any damage to us immediately—and in all cases within 48 hours of delivery—at 862-701-5320 or sales@glassflooringsystems.com.
If freight damage is confirmed and reported within 48 hours of delivery, we will ship a replacement panel at no additional cost to you.
Damage that is not reported at the time of delivery, or is reported more than 48 hours after delivery, may not be eligible for a replacement, since accepting a shipment without noting damage limits our ability to file a claim with the carrier.

Return Window & Condition Requirements

Where a return is authorized by us in writing (for example, an unopened, non-custom part such as an unused vacuum suction cup), the item must be returned unused, in its original packaging, with all instructions and hardware included, within 5 days of delivery. If your situation requires an exception to this window, contact us at 862-701-5320 or sales@glassflooringsystems.com to discuss it before returning anything.

How Refunds Are Issued

Approved refunds are issued to the original payment method used at checkout. Please allow standard processing time for your bank or card issuer to post the credit.